FREQUENTLY ASKED QUESTIONS

Shipping times vary from port to port by distance, routing and congestion. Transit time is calculated once the container is on board the vessel and confirmed departed. Quoted transit times do not take into account delays that may occur due to poor weather conditions, customs processing and/or examination. Consolidated cargo will take longer considering earlier cut-off times to allow for the documentation and loading process.

Contact us with the details of your shipment to help us determine the size/volume and weight of your shipment. Details should include Length, Width, Height, and Weight of your shipment. For vehicles or machinery, please provide the make and model and any other detail that is important to the estimate.

We will send you a quotation. Keep in mind that all costs are taken into account when comparing. Once an agreement is made, we can work out further details, including pick-up dates and required documentation.

Door-to-Door delivery is a full service where we arrange to pick up the shipment from its location of origin to its destination, right to the specified address. This commonly refers to the freight charges. Charges on top of Door-to-Door can be exempt of offloading, customs, and port charges.

You can estimate your shipping costs before you purchase an item by asking the merchant for the weight and dimensions of the package they will ship to us. You can then enter that information into our shipping Request Quote form.

Freight quote offers a number of freight services including full truckload, less than truckload, expedited and intermodal shipping. Additionally, we have custom solutions including freight management and project freight.

Adjustments can be costly, but can mostly be avoided with accurate information. Common adjustments occur around oversized items (more than 12 feet in length), lift-gates, limited delivery access, residential fees, reclassifications and changes to the bill of lading.

Less than truckload (LTL) shipping allows multiple shippers to share space on the same truck while full truckload shipments typically travel on only one truck with one destination.

When shipping goods, it’s always important to minimize movement. Pack crates or boxes as full as possible, with heavier items on the bottom. If the crate is not filled, use packing material to plug the empty spaces.

Freight service providers offer tracking services online to access a shipment’s status 24/7 from your computer or mobile device. You can track a shipment with a BOL number, but you can often access the shipment’s location with the pro number, PO number, shipment reference number and shipment number as well.

Tracking your shipment is easy. Using our Tracking tool, enter your tracking number and we’ll give you the latest update on your freight.

Great question and something our team of experts can help you determine. LTL is typically ideal for freight shipments larger than parcel or small package, but short of the space required of a full truckload shipments. However, other factors like distance and value may play into the decision.

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